Hello, and welcome to the official Fear Screen Help Forum.
Whether you're a filmmaker preparing your submission, an audience member with a ticketing question, or a subscriber seeking support, you've come to the right place. This forum exists to ensure that everyone who engages with Fear Screen — in any capacity — has access to clear, timely, and helpful answers.
Fear Screen is an international horror film festival, and with a growing global audience comes a growing need for structured, accessible support. Rather than leaving questions unanswered in email inboxes or buried in social media comments, this forum gives our community a permanent, searchable space where help is always available.
Here, you'll find:
We believe great support is part of a great festival experience — and this forum is a key part of that commitment.
To keep this space helpful, respectful, and professional, we ask that all members follow the guidelines below.
Before creating a new thread, please browse the available categories and post your question in the most relevant section. This helps others find answers more easily and ensures your query reaches the right people promptly.
Your question may already have been answered. Please use the search function before opening a new thread — this keeps the forum tidy and gets you an answer faster.
When raising an issue, include as much relevant detail as possible — such as your order number, submission ID, device type, or a description of the error you're encountering. Vague posts take longer to resolve.
All members — whether staff, filmmakers, or audience — are to be treated with courtesy. Rude, aggressive, or dismissive language will not be tolerated and may result in your post being removed or your account being suspended.
This is a help and support forum, not a promotional platform. Please do not post unsolicited links, advertisements, or off-topic content. Threads of this nature will be removed without notice.
Each thread should focus on a single, clearly defined issue or question. If you have multiple queries, please open separate threads in the appropriate categories.
Do not share personal information — yours or anyone else's — publicly in threads. If your query involves sensitive account or payment details, please contact us directly via the Contact & Escalations board or through our official support channels.
To ensure our team and community can assist you effectively, all posts must be written in English.
Fear Screen was built on a passion for horror cinema and a belief that independent filmmakers and audiences deserve a festival that takes them seriously. This forum is an extension of that ethos — a place where your questions matter and your experience counts.
We're glad you're here. Now, let's get you sorted.
— The Fear Screen Team help.fearscreen.com
🚨 Need urgent help? Head to the Contact & Escalations board and a member of the team will get back to you as soon as possible.
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